Customer support

Please use the form on the right to send us your support question or contact us by email on and we will endeavour to get back to you as soon as possible.








To resolve your complaints as soon as possible, we kindly request you to contact us by email:  

You can also file a complaint in writing. For a quick and correct handling we request you to mention the following information:

  1. order number;
  2. name and address details.


You can send your complaint to:

All Wines B.V.

Herengracht 520

1017CC  Amsterdam

The Netherlands


You will receive a confirmation upon receipt of your letter. We will contact you regarding your complaint within 7 days.


If you feel that your complaint has not been properly addressed, you can register your complaint with the ODR platform of the European Commission , a platform for all consumers in Europe (


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