Customer support

Please use the form on the right to send us your support question or contact us by email on maarten@all-wines.com and we will endeavour to get back to you as soon as possible.

 

 

 

 

 

 

Complaints:

To resolve your complaints as soon as possible, we kindly request you to contact us by email: maarten@all-wines.com.  

You can also file a complaint in writing. For a quick and correct handling we request you to mention the following information:

  1. order number;
  2. name and address details.

 

You can send your complaint to:

All Wines B.V.

Herengracht 520

1017CC  Amsterdam

The Netherlands

 

You will receive a confirmation upon receipt of your letter. We will contact you regarding your complaint within 7 days.

 

If you feel that your complaint has not been properly addressed, you can register your complaint with the ODR platform of the European Commission , a platform for all consumers in Europe (https://ec.europa.eu/consumers/odr).

 

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